Customer enquiries
Respond without starting from a blank page.
Capture new enquiries, classify what they need, prepare a reply and put the right information into your CRM or spreadsheet.
Practical AI for small businesses
Give the repetitive work to automation.
We design small AI workflows that fit around the tools your business already uses — helping your team spend less time copying, chasing, summarising and updating.
Starter workflows from £49 · No long-term contract required · Human approval can stay in the loop
Illustrative example18 manual steps → 1 reviewed workflow
After1 reviewed workflow
New customer enquiryRunning
Form receivedWebsite enquiry captured
✓
Read & categoriseIntent, service and urgency
✓
Draft responseUsing your business tone
✓
Update recordOwner notified automatically
✓
Common tools we work with
Microsoft 365OutlookTeamsExcelHubSpotGoogle WorkspaceMakeZapiern8nOpenAI
Small workflows. Useful outcomes.
The aim is not to rebuild your business around AI. It is to remove repetitive steps while keeping your existing systems and human judgement where they matter.
Admin & operations
Move information once, not five times.
Turn emails, forms, meeting notes or documents into structured records, summaries, tasks and internal notifications.
Follow-up
Keep routine chasers moving in the background.
Prompt customers or staff when something is due, prepare follow-up messages and make sure tasks do not disappear into an inbox.
Automation on demand
Start with one small job.
You do not need an AI audit or a transformation project. Choose a common workflow, or show us your own repetitive task.
from £49
Enquiry responder
Prepare a useful first response when a new website or inbox enquiry arrives.
Enquiry → understand intent → draft reply → notify owner
from £49
Quote follow-up
Keep routine quote chasers moving without someone checking a spreadsheet every morning.
Quote sent → wait → prepare follow-up → flag reply
from £59
CRM updater
Turn information from forms, emails or meetings into clean customer records.
New information → structure it → update CRM → alert team
from £79
CV summariser
Prepare structured candidate notes before a recruiter reviews the application.
CV received → extract details → summary → ATS / sheet
from £49
Review requester
Prompt happy customers for a review after a completed job or appointment.
Job completed → wait → review message → record status
Custom
Your repetitive task
If it happens repeatedly and follows a recognisable process, it may be a good automation candidate.
Tell us what happens today → we map the simplest useful version
Traditional consultancy route
A project before the project.
- Discovery workshop
- AI readiness audit
- Long proposal and scope
- Larger minimum engagement
Taskpatch
Start with the actual task.
- Describe one repetitive process
- See the simplest automation approach
- Fixed starting prices for small jobs
- Build further only if it proves useful
No big AI programme required.
For a first project, we would rather make one everyday process noticeably easier than sell you a large strategy exercise.
Automation that fits how you already work.
For most small businesses, the best first project is not a giant AI agent. It is one process that is clear enough to improve, test and trust.
01
Keep your existing software
We usually build around Outlook, Gmail, Teams, Excel, HubSpot, forms and other tools your team already knows.
02
Keep approval where you want it
An automation can draft a reply or prepare a quote without sending it automatically. You choose which actions stay human-reviewed.
03
Start with a defined job
A focused workflow is easier to test, easier to explain to staff and easier to measure than a vague “AI transformation” project.
04
Build up only when it earns its place
If the first workflow is useful, it can be extended into connected automations, internal assistants or more advanced agents later.
What this can look like in a small business.
Three examples of the type of workflow we can build.
Illustrative examples. These businesses and outcomes are fictional and are shown to explain typical use cases, not as customer testimonials.
Illustrative case study
Recruitment agency
Alder Recruitment
Candidate CVs arrive by email. The workflow extracts key details, prepares a recruiter summary and drafts the first response before a human reviews it.
~5 hrsexample weekly admin reduction
Illustrative case study
Estate agency
Moor & Co Property
New property enquiries are categorised, matched with the right branch and turned into a ready-to-review reply with the customer details logged.
< 5 minexample response preparation time
Illustrative case study
IT services
Birchline IT
Meeting notes are converted into customer actions, internal tasks and a concise follow-up draft, reducing the admin after every client call.
4 stepscombined into one workflow
Explore by the work you want to reduce.
Choose a category to see practical examples rather than abstract AI features.
A straightforward way to get started.
Most small workflows can begin without a long discovery project.
STEP 01
Show us the task
Describe what happens today, what starts the process and where the information needs to end up.
STEP 02
We map the simplest version
We decide what can be automated safely, what should stay human-reviewed and which tools are needed.
STEP 03
Connect your systems
You authorise access through the relevant provider. We do not ask you to email account passwords.
STEP 04
Test and hand over
We run test cases, make agreed tweaks and explain what the workflow does before it becomes part of daily work.
Useful automation should still be understandable.
We prefer simple controls over “black box” automation. For sensitive or business-critical processes, the scope can include additional review, permissions and monitoring.
✓
No shared passwordsUse secure account connections and client-controlled access wherever the platform supports it.
✓
Human approval when neededDraft first, send later. Automations do not have to take irreversible actions on their own.
✓
Clear ownershipWe prefer client-owned accounts or clearly separated workspaces so your workflow is not held hostage.
See it working
From messy input to a useful next step.
Choose a common scenario. This is a simulated example of the kind of transformation a workflow can handle.
Input
Workflow output
Plain-English calculator
What it costs you now vs after.
Enter the hours a repetitive task takes each week and the approximate hourly cost of the person doing it. We show the monthly time cost and an illustrative saving if automation removes 75% of that manual work.
Current monthly manual cost£433Illustrative saving after automation: £325/month, assuming 75% of the manual work is removed.
ZO
Who’s behind this
Built for small businesses that want useful automation, not another software project.
Zakaria Osman founded Taskpatch around a simple idea: many small businesses can benefit from AI without needing a large consultancy engagement. His background in B2B technology sales and customer account management shapes a practical approach—start with the repetitive job, understand the business outcome, and build the smallest workflow that genuinely helps.
The focus is on clear scope, familiar tools and keeping a human in control where it matters.
Check my workflowThree simple ways to start.
Pick the level that matches the job. If it does not fit neatly, we will tell you before any work starts.
Starter
£49
Who it’s for: one small, repetitive task with a clear trigger and output.
- One trigger
- Up to three actions
- One AI-assisted step
- Basic testing
- Short handover
Delivery: typically 2–3 working days after access is provided.
What happens next: send the task, we confirm scope, then build.
Get startedComplete
£149
Who it’s for: a complete small workflow crossing several steps or business tools.
- Multi-step workflow
- Email, CRM, forms or spreadsheets
- Logic and routing
- Notifications and testing
- 7-day tweak period
Delivery: typically 3–5 working days after access is provided.
What happens next: we map the flow, confirm the fixed scope, build and hand it over.
Check my workflowManaged
£99/mo
Who it’s for: businesses that want ongoing monitoring, fixes and gradual improvements.
- Workflow monitoring
- Reasonable minor changes
- Priority support
- One simple new workflow/month
- Monthly optimisation check
Delivery: onboarding typically within 5 working days.
What happens next: we review the workflows you want managed and agree the support boundary.
Get startedCustom
For complex integrations, regulated data, higher volumes or business-critical processes. Fixed quote after a short scope check.
Check my workflowFor complex integrations, regulated data, higher volumes or business-critical processes. Fixed quote after a short scope check.
Workflow check
Tell us the task that keeps stealing time.
Describe what happens today and we’ll use it to prepare a useful first response or workflow check.
1
15-minute conversation
Focused on one process, not an AI sales deck.
Focused on one process, not an AI sales deck.
2
See the proposed workflow
What triggers it, what AI does and where a human stays involved.
What triggers it, what AI does and where a human stays involved.
3
Get a clear next step
We’ll tell you if it fits a small fixed-price build or needs something more bespoke.
We’ll tell you if it fits a small fixed-price build or needs something more bespoke.
Tell us your most annoying task
Give us enough context to make the conversation useful.
Questions
What usually comes up before a first project.
If your process is unusual, send it over anyway. We can tell you whether it suits a small workflow or needs something more bespoke.
What can realistically be done for £49?
A small workflow with a clear starting point and output — for example, a form submission that produces a structured summary, a reply draft and an internal notification.
Do I have to change the software my team uses?
Usually not. The first choice is to connect the systems you already use rather than introduce unnecessary new tools.
Where does the automation run?
Depending on your setup, it may run in Microsoft Power Automate, Make, Zapier, n8n or another suitable cloud automation service.
Do you need my passwords?
No. Where possible you connect accounts through the provider's secure login or OAuth process. You should not send us your account passwords.
Can the AI send things automatically?
It can, but it does not have to. For many first projects, we recommend generating a draft and keeping a human approval step until you are confident in the workflow.
Can you build a full AI agent?
Yes, but larger agents generally sit outside the £49 starter service. We can scope more advanced assistants and agents once the underlying process is clear.
When are calls available?
Calls are generally available Tuesday to Thursday evenings and Saturday mornings. Most simple jobs can also be scoped over email.
Prefer email?
Send us the task instead.
If you do not need a demo, describe the task in normal language and we’ll reply with the simplest way we would approach it.